Shopping Centre Operations Manager

Overview

We are seeking an enthusiastic and experienced Assistant Operations Manager to join a prestigious retail estate in the UK. This client and customer-facing role ensures the smooth operation of the site, supporting the Centre Managers and Head of Operations in delivering exceptional standards across health and safety, technical operations, and contract management.

Your responsibilities will be:

• Collaborating with tenants to ensure compliance with operational guidelines and addressing maintenance concerns.
• Managing service contracts, maintaining compliance records, and preparing detailed reports for client reviews.
• Leading on health, safety, fire, and environmental audits while supporting wider risk assessments.
• Acting as Duty Manager on a rota basis, including weekends, late evenings, and occasional bank holidays.

This role offers the opportunity to:

• Develop skills in property and facilities management within a vibrant retail environment.
• Lead compliance and sustainability initiatives, driving meaningful operational improvements.
• Build relationships with stakeholders, including landlords, clients, and service partners.
• Play an active role in budget planning, contract oversight, and redevelopment projects.

The right candidate will be:

• Skilled in managing people and contracts within a property management environment.
• Experienced in health and safety protocols, with certifications such as ISOH/NEBOSH preferred.
• Proficient in technical systems, including MEP, life safety, and ICT infrastructure.
• A strong communicator with the ability to foster relationships at all levels.

The budget for this role is up to £45,000, including a wide range of perks & benefits.

If the role intrigues you, please email your CV to alec.hemstead@foundationrecruitment.com.