Senior Operations Manager

Overview of the Role:

We are seeking an experienced Facilities & Operations Manager to lead and enhance operational performance at a landmark mixed-use destination in London. Reporting to the Head of Operations & Risk, this senior role involves managing Soft FM contracts worth over £15 million and overseeing a large, experienced, multi-disciplinary team. You’ll play a pivotal role in delivering world-class services to residents, visitors, and occupiers.

Your responsibilities will be:

• Managing major Soft FM contracts, including security, cleaning, waste management, and landscaping.
• Leading a high-performing team of 4 direct reports and contracted staff.
• Monitoring operational KPIs and driving improvements to meet business goals.
• Ensuring compliance with health, safety, and quality standards across the estate.
• Collaborating with stakeholders to deliver exceptional service and resolve challenges.

This role offers the opportunity to:

• Shape the operational framework of a globally recognised destination.
• Work in a fast-paced environment with high-profile projects and stakeholders.
• Lead sustainability initiatives and develop innovative service solutions.
• Drive business growth and operational excellence in a dynamic setting.
• Be part of a collaborative team united by a mission to deliver exceptional experiences.

The right candidate will be:

• Experienced in managing multi-million-pound Soft FM contracts and large teams.
• Proficient in financial planning, reporting, and project management.
• A strong communicator and strategic thinker with excellent problem-solving skills.
• Knowledgeable in health & safety legislation and operational compliance.
• Resilient, adaptable, and capable of thriving in a fast-paced, high-pressure environment.

The budget for this role is £85,000–£90,000, with a comprehensive benefits package.

If the role intrigues you, please email your CV to alec.hemstead@foundationrecruitment.com