Derbion Operations Director

Located in the heart of the UK, Derby leads in advanced manufacturing and hi-tech employment and is home to global names including Alstrom, Rolls-Royce and Toyota Manufacturing. The City has unrivalled air, road and rail infrastructure allowing access to 80% of the country’s population within 4 hours.

Derby is ambitious and confident about its future with almost £4bn invested into the City between 2011-2023. With a further 4,000 new city centre homes being delivered, along with a 3,500-seater performance venue and a new £70m university business school, Derbion, which sits at the very heart of the city, is set to benefit from a significant halo effect from all this inward investment.

The Role

• Reporting into the centre MD, lead the entire Centre operations and Customer Service teams through empowerment, communication, mentoring and motivation
• Lead and manage a team of specialist managers and service partners in the provison of a best in class customer experience
• Ensure the delivery of an exceptional operational function, befitting a top performing UK destination
• Financial management for operational budgets and oversight in making contractor appointments
• Support the implementation of estate wide ESG strategy, aligned with the centres net carbon zero targets
• Act as the centres main adviser on all issues relating to operational functions and keep abreast of latest industry developments

Your Skills and Experience

• Its essential that you have longstanding experience of leading in house teams in excess of 50 people, ideally within a real estate context
• Experience working in a similar role within the shopping centre arena would be advantageous, but we are open on other sectors within retail, entertainment, leisure and commercial sectors
• Compliance, organisation, delivery, H&S and financial management will all be key elements of your current role
• You will need to be an exceptional leader with credibility and gravitas at a senior level
• Well developed commercial and financial awareness will be essential
• A positive mindset and dynamic approach will be essential for you to thrive in this environment