Estates and Facilities Manager
Location: Covent Garden & City of London
We’re looking for an Estates & Facilities manager to look after a prestigious and luxury estate, managing a dynamic portfolio that spans retail, residential, and commercial properties across the sought-after locations of Covent Garden and the City of London. They are looking for an experienced and professional Estates and Facilities Manager to take the lead on two portfolios, comprising a total of 39 properties. This is an exceptional opportunity for a motivated individual with a passion for delivering high-quality facilities management services in a luxury environment.
Key Responsibilities:
- Oversee the delivery of all Facilities Management services, including both hard and soft services, ensuring the highest standards across all properties.
- Manage contractor relationships, ensuring the effective and efficient delivery of services in line with agreed terms and KPIs.
- Lead on M&E (Mechanical & Electrical) management, ensuring systems and services are maintained to a high standard and any issues are promptly addressed.
- Engage with stakeholders at all levels, including landlords, tenants, contractors, and suppliers, to foster strong relationships and ensure excellent service delivery.
- Take a lead on ESG (Environmental, Social, and Governance) initiatives, ensuring compliance with sustainability objectives and industry best practices.
- Differentiate between defects and maintenance issues, ensuring that all property concerns are appropriately identified and managed.
- Take responsibility for service charge budgets, ensuring cost-effective management while maintaining high standards of service.
- Ensure compliance with all relevant health and safety regulations and standards, providing a safe working and living environment across the estate.
- Manage and mentor a diverse team, providing leadership, guidance, and motivation to achieve team goals and maintain exceptional standards.
Required Skills and Experience:
- Extensive experience in Facilities Management, with proven expertise in both hard and soft services.
- Strong understanding of M&E systems and services, with the ability to manage and troubleshoot complex technical issues.
- Significant experience in contractor management, including negotiating contracts, managing performance, and ensuring delivery of high standards.
- Excellent communication skills, with the ability to engage with a wide range of stakeholders professionally and effectively.
- A deep understanding of service charge budgeting, cost management, and financial reporting.
- Demonstrable experience with ESG strategies and initiatives, with a focus on sustainability and compliance.
- In-depth knowledge of health and safety regulations, ensuring all properties comply with current legislation.
- Experience managing defects and maintenance issues, with the ability to differentiate between the two and take appropriate action.
- Strong leadership and team management skills, with the ability to motivate, develop, and manage a team of facilities staff.
- Excellent organisational skills, with a keen eye for detail and a proactive approach to problem-solving.
Desirable Qualifications and Skills:
- NEBOSH General Certificate or equivalent health and safety qualification is highly desirable.
- Membership of a relevant professional body, such as BIFM or IOSH, is advantageous.
- Experience with service charge management software or facilities management platforms.
Personal Attributes:
- Professional, polished, and confident in communication.
- Strong decision-making skills and the ability to work under pressure.
- Proactive and solution-focused, with the ability to work independently.
- Passionate about delivering exceptional service standards in a luxury environment.
Why Apply?
This role offers the chance to work with a prestigious estate in the heart of London with one of our top clients, managing a diverse and high-profile portfolio. You will be part of a dynamic team, working in an environment that values excellence, sustainability, and customer service. If you have the skills and experience to manage high-end properties and lead a dedicated team, this could be the perfect opportunity for you.
How to Apply:
If you meet the above requirements and are ready to take the next step in your career, please submit your CV to sally.ridgway@foundationrecruitment.com
We look forward to receiving your application!
