Soft Services Operations Manager

Location: West London
Type: Full-time
Salary: £65,000 + discretionary bonus and other benefits.

About Us:
We are a leading property management company overseeing a dynamic mixed-use asset in the heart of London. Our portfolio includes a vibrant blend of commercial, retail, and residential spaces, providing a unique environment for our tenants and visitors. We are committed to delivering exceptional service and creating thriving communities.

Position Overview:
We are seeking a proactive and experienced Operations Manager to oversee the day-to-day operations of our mixed-use asset. The ideal candidate will have a strong background in soft services, exceptional communication skills, and a proven ability to manage demanding tenants while ensuring the highest standards of service delivery.

Key Responsibilities:

• Tenant Management: Build and maintain strong relationships with tenants, addressing their needs and concerns promptly and professionally.
• Operations Oversight: Oversee the operational aspects of the property, ensuring smooth functioning of all soft services including cleaning, maintenance, security, and landscaping.
• Budget Management: Assist in developing and managing the operational budget, identifying cost-saving opportunities without compromising service quality.
• Health & Safety Compliance: Ensure compliance with all health and safety regulations, conducting regular audits and implementing necessary improvements.

Requirements:

• Proven experience in operations management, preferably within a mixed-use commercial, retail, or high-value residential environment.
• Candidate must be a natural problem solver and be able to think on their feet
• Strong background in soft services management.
• Excellent interpersonal and communication skills with a customer-focused mindset.
• Ability to handle challenging situations with diplomacy and professionalism.
• Strong organizational and multitasking abilities.
• Knowledge of health and safety regulations and best practices.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and diverse environment.
• Professional development and growth opportunities.
• A supportive and collaborative team culture.
• Internal opportunities on other portfolios in the future

If you are a driven and detail-oriented operations professional looking to make a significant impact in a vibrant mixed-use setting, we want to hear from you!

Hours are Mon-Fri 9-5.30 with 1 in 10 Duty management weekends where you will get time back in lieu.

How to Apply:

Please send your CV to sally.ridgway@foundationrecruitment.com