Operations Manager

Operations Manager

 📍 EAST MIDLANDS 📍

About the Role:

As Operations Manager, you’ll play a pivotal role in managing the day-to-day running of this large, multi-faceted destination. From overseeing Planned Preventative Maintenance (PPMs) to leading on major and minor projects, refurbishments, and fit-outs, you’ll ensure the site runs like clockwork—safe, efficient, and welcoming for visitors and occupiers alike.

You’ll work closely with contractors, stakeholders, and internal teams to ensure standards are maintained and enhanced, with a strong emphasis on health and safety, compliance, and service delivery.

Key Responsibilities:

• Oversee the operational performance of the site, including all Hard FM services, PPMs, and reactive maintenance.

• Lead on major and minor project works, including refurbishments, upgrades, and tenant fit-outs.

• Ensure full compliance with health & safety regulations, statutory obligations, and industry best practices.

• Manage and supervise external contractors, ensuring service level agreements are met.

• Collaborate with the wider centre management team to ensure the smooth day-to-day running of the destination.

• Monitor building performance, implement operational improvements, and support sustainability initiatives.

• Support strategic planning and budgeting for operational activities and capital works.

• Build positive working relationships with retailers, leisure operators, and stakeholders on site.

What We’re Looking For:

• Proven experience in an Operations or Facilities Management role within a retail, leisure, or mixed-use environment.

• Strong understanding of Planned Preventative Maintenance (PPM) systems and processes.

• Demonstrated experience in managing both major and minor projects, including refurbishments and tenant fit-outs.

• Excellent contractor management and compliance knowledge.

• Budget management experience

• Strong organisational and problem-solving skills, with a proactive and solutions-focused mindset.

• IOSH/NEBOSH qualification and/or IWFM membership preferred.

Why Join Us?

• Be part of a dynamic and expanding scheme with a strong vision for the future

• Competitive salary and benefits package

• Exciting, hands-on role where no two days are the same

• Opportunities for growth, development, and project leadership

• Work with a passionate team in a fast-paced, high-energy environment

Are you ready to lead operations at one of the region’s premier destinations?

Please send your CV to sally.ridgway@foundationrecruitment.com