Operations Support Manager

As the Operations Support Manager, you will work closely with the Operations Manager to ensure the seamless operation of the shopping centre. You will assist in developing and delivering the annual business plan and service charge, manage soft service and facility maintenance activities, and support various operational projects. Your focus will be on enhancing operational performance, health and safety, environmental sustainability, and the overall customer and guest experience.

Your responsibilities will be:

• Administering the Digital Permit to Work and Visitor Management System, conducting weekly Health and Safety inspections, and reviewing and managing reactive maintenance tasks.
• Communicating company information and initiatives to employees, leading and directing on-site security and cleaning operatives, and participating in the Centre’s induction and training programs.
• Ensuring the sites safety, security, and cleanliness, overseeing security teams and emergency systems, and managing recycling operations and improving processes.

This role offers the opportunity to:

• Work in a dynamic and supportive environment, making a significant impact the operations and customer experience.
• Develop your career with comprehensive training and development opportunities, and be part of a dedicated and passionate team.
• Assist in developing the annual business plan and service charge budget, recommending cost-saving measures, and processing operational supplier invoices.

The right candidate will be:

• A strong leader with excellent motivational skills, an effective communicator with clear and concise information sharing abilities, and proficient in problem-solving and implementing solutions promptly.
• Highly organized and efficient in task and documentation handling, committed to enhancing customer and guest experiences, and adaptable to changing environments and demands.
• Upholding the highest standards of integrity and professionalism, a collaborative team player working towards common goals, and capable of making informed decisions in emergency situations.

The budget for this role is up to £37,000, including a wide range of perks & benefits.

If the role intrigues you, please email your CV to niamh.ashworth@foundationrecruitment.com.